Privacy policy

Last Updated: March 12, 2026

At GreenCrest, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Details — Name, phone number, email address, billing and shipping address.
Financial Information — Payment card details and transaction information, processed securely through our payment providers.
Account Information — Username, password, preferences and settings.
Transaction Information — Items viewed, added to cart, purchased, returned, or exchanged.
Communications — Messages or enquiries you send to our support team.
Device & Usage Information — IP address, browser type, and how you navigate and interact with our website.

2. How We Collect Your Information

Directly from you — when you create an account, place an order, or contact us.
Automatically — through cookies and similar technologies when you browse our website.
From service providers — such as payment processors and logistics partners who assist in delivering our services.
From third parties — such as business or marketing partners, where permitted by law.

3. How We Use Your Information

Order Fulfilment — Processing payments, shipping orders, managing returns and exchanges.
Customer Support — Responding to enquiries and maintaining our business relationship with you.
Service Improvement — Personalising and improving your shopping experience on our platform.
Marketing — Sending promotional communications by email or post. You may opt out at any time.
Security & Fraud Prevention — Authenticating your account and protecting against fraudulent or malicious activity.
Legal Compliance — Complying with applicable laws and responding to lawful requests from authorities.

4. Sharing of Your Information

We do not sell or trade your personal information. We may share your information only in the following circumstances:

Service Providers — Trusted partners who assist with payment processing, order fulfilment, IT, and customer support.
Shopify — Our platform is hosted by Shopify, which processes personal data to enable our store. Learn more at Shopify's Privacy Policy.
Marketing Partners — To deliver relevant advertising, where you have not opted out.
Legal Requirements — When required by law, court order, or to protect our rights and the safety of others.
Business Transfers — In the event of a merger, acquisition, or similar business transaction.

5. Cookies

Our website uses cookies and similar technologies to improve website performance, remember your preferences, and understand how visitors interact with our site. You may control or disable cookies through your browser settings; however, doing so may affect certain features of our website.

6. Data Security & Retention

GreenCrest takes reasonable and appropriate steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain your account, comply with our legal obligations, and resolve disputes.

7. Your Rights & Choices

Depending on where you reside, you may have the following rights regarding your personal information:

Access / Know — Request access to the personal information we hold about you.
Delete — Request deletion of your personal information from our records.
Correct — Request correction of inaccurate personal information.
Portability — Request a copy of your data and transfer it to a third party.
Opt Out of Marketing — Unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
Lodge a Complaint — Contact us or your local data protection authority if you have concerns.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

9. International Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including through our service providers such as Shopify. Where required, we ensure appropriate safeguards are in place in accordance with applicable law.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.